Privacy

Privacy Policy

Effective March 1, 2024. Toronto Concrete Repair Inc., operating as Toronto Concrete Repairs.

1. Who we are

Toronto Concrete Repairs is the operating name of Toronto Concrete Repair Inc., a concrete repair, resurfacing and replacement contractor based in Mississauga, Ontario, serving Toronto and the Greater Toronto Area. We are responsible for the personal information collected through this website (torontoconcreterepairs.ca), by text message, by phone and by email. This policy is written to meet Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. What we collect

We collect personal information only when you give it to us, and only what we need to help you.

• Contact details: your name, phone number, email address and the address of the property, when you fill in a form, text us, call us or email us.
• Photos and descriptions of your concrete: the pictures and notes you send so we can assess and price the work. Photos may show your house, driveway or yard.
• Job records: quotes, scope of work, dates, invoices, payment records, warranty terms, and photos we take before, during and after the work for our records and yours.
• Communications: the texts, emails and voicemails you send us, and our replies.
• Website usage: anonymous data about how the site is used, collected by Google Analytics (see section 4). This does not identify you by name.

We do not collect payment card numbers on this website. If you pay by card, the payment is processed by our payment provider and we see only the confirmation, not the card number.

3. How we use it

• To reply to your enquiry and send you a quote
• To schedule, perform and warranty the work
• To invoice you and keep accounting records
• To contact you about the job, including follow ups on a quote you requested
• To keep a record of what was on site before we started, which protects both of us if a question comes up later
• To improve this website, using anonymous visit statistics

We don't use your information for anything unrelated to the work you asked about. We don't send marketing emails or newsletters. If we ever start, we will ask for your consent first, as Canada's anti spam law (CASL) requires, and every message will include a way to unsubscribe.

4. Website analytics and cookies

This website uses Google Analytics, installed through the MonsterInsights plugin, to measure how many people visit, which pages they read and how they found us. Google Analytics uses cookies and collects information such as your approximate location (city level), device and browser type, and the pages you view. Google anonymises IP addresses and we do not see your name or contact details in these reports. You can learn how Google uses this data at policies.google.com/technologies/partner-sites, and you can opt out with the Google Analytics opt out browser add on.

Our site also contains a YouTube video embed and links to Google Maps and our Google Business Profile. When you play the video or follow those links, Google may set its own cookies under Google's privacy policy. Our website is built on WordPress with the Elementor page builder and hosted on a server in a secure data centre; these tools may set functional cookies needed for the site to work.

You can block or delete cookies in your browser settings. The site will still work; the contact form and text links don't depend on cookies.

5. Who we share it with

We don't sell or rent your information, and we don't share it with advertisers or data brokers. We share it only with service providers who help us run the business, and only as much as they need:

• Google (Gmail, Google Workspace, Google Analytics): email and analytics
• Our website host and WordPress plugins: to run this site and deliver contact form submissions
• Our phone and text message provider: to receive your calls and texts
• Our accounting and invoicing software and payment processor: to invoice you and process payments
• Our crews and office staff, who need your address and job details to do the work

These providers are bound by their own privacy policies and, where we have the option, by contract to use your information only to provide the service to us. Some of them store data in the United States or elsewhere outside Canada, where it may be subject to the laws of that country.

We may also disclose personal information if the law requires it, for example in response to a court order, or to protect our legal rights, such as collecting an unpaid invoice.

6. Your photos and reviews

Photos we take of your project may be used on this website, on our social media and in our marketing to show our work. We do not include your name, your house number or anything that identifies your address in those photos without your permission. If you'd rather we didn't use photos of your project at all, tell us at any time and we'll remove them.

If you leave a review on Google, HomeStars or another platform, that review is governed by that platform's terms. We may quote reviews on this website as they appear publicly, using the name shown on the platform.

7. How long we keep it

We keep job records, quotes, invoices and photos for as long as we need them to honour your warranty and to meet Canada Revenue Agency record keeping requirements, which is generally seven years after the end of the tax year the record relates to. Enquiries that don't become jobs are kept for up to two years so we can follow up if you come back to us, then deleted. You can ask us to delete your information sooner (see section 9); we'll do so unless we're required by law to keep it.

8. How we protect it

Your information is stored in password protected accounts with two factor authentication where the provider offers it. Access is limited to the people who need it to do their job. This website is served over HTTPS, so what you send through the contact form is encrypted in transit. No system is perfectly secure, and we can't guarantee against every risk, but we take reasonable care and we'll tell you promptly if we ever learn of a breach that affects your information, as PIPEDA requires.

9. Your rights

You can, at any time:

• Ask what we hold about you and receive a copy
• Ask us to correct anything that's wrong or out of date
• Ask us to delete your information, subject to the record keeping rules in section 7
• Withdraw consent to further contact; we'll stop, apart from anything needed to complete work already agreed or to meet a legal obligation
• Ask us not to use photos of your project in our marketing

Email torontoconcreterepairs@gmail.com or text or call 416 471 3068. We'll respond within 30 days. If you're not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada.

10. Children

This website and our services are for adults arranging work on property. We don't knowingly collect personal information from anyone under 18. If you believe a minor has sent us information, contact us and we'll delete it.

11. Other websites

This site links to other websites, such as Google Maps, HomeStars, YouTube and the manufacturers of products we install. We're not responsible for their privacy practices. Read their policies before giving them your information.

12. Changes to this policy

If we change how we collect or use personal information, we'll update this page and change the effective date at the top. Significant changes will be noted here for at least 30 days.

13. Contact us